Office Location

Marcy Domosh, President
510 Logan Rd Phoenixville, PA 19460-5658
Phone: (800) 928-2842
Fax: (610) 933-4493

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Sample Policy

While we at ad-cetera make every attempt to make your buying experience efficient and comprehensive, we understand the need to sample products.

To streamline and standardize the process, we outline our sample policy below:

Random Samples

A random sample is a product sample that is preexisting and sits in our warehouse either un-imprinted or branded with an imprint from an order we produced for a previous client.

Due to the demand and internal costs associated with product samples, we are forced to charge for samples on an End Qty Pricing + Freight basis. What this means, is that we will charge the smallest unit price listed and add our cost for freight (we will ship samples per your requested method) to obtain your sample total.

We will offer a full credit for the cost of that sample against an order placed with ad-cetera within 30 days from receipt. If multiple samples are ordered, we will only credit against the actual items that are ordered, not all samples. Our samples are sent directly from our world-wide network of manufacturing facilities.

Pre-Production Samples

A pre-production sample differs from a random sample in that the item is emblazoned with your specific logo and/or copy. A pre-production proof or sample, is a process where we actually set-up one item on an appropriate print press and customize accordingly. We then ship the sample to you for your approval.

There are costs and time tables associated with this process. Since all of the screens, films, plates, set-ups, color separations, digitizing, etc.. needs to be completed prior to running a sample, we will charge the listed price that corresponds to the item, print process and colors of imprint. Costs will vary from $30 - $1500 depending on the item, process and work that needs to be performed.

The process itself can take anywhere from 5 to 15 business days depending on the item and work that needs to be performed. Full production will be scheduled after proof approval.

Final Order - Replacement Product Deadlines

As soon as you receive your order, please check to be sure everything is exactly as you ordered it. If any errors are found or if you have any questions, please let us know immediately. We will always work with you to resolve any problems quickly, whether it be with replacement product or credit. We strive to make our clients happy and supply the highest quality promotional products.

***PLEASE NOTE: WE CAN NOT FULFILL ANY REPLACEMENT ORDERS AFTER 30 DAYS OF THE DELIVERY DATE.

For further information, please email info@adcetera1.com or call us at 800-928-2842.
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